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COVID-19 Announcement

As many of you know, I have been away for the past few weeks due to health issues (unrelated to the current virus crisis). First, I’d like to thank you for your patience, concern and well-wishes. I’m doing much better!

The government of Quebec has recently announced the closure of all non-essential services. Thankfully, pet stores are considered essential, so I will be returning to work on March 31st as planned. For the foreseeable future, I will not be holding regular store hours, but will be conducting business online or by appointment. You may contact me via email, Facebook, or call/text 514-882-2758.

Important note regarding shipping of live animals:
Due to the current self-quarantine measures adopted throughout the country, there has been a major increase in online purchases of all kinds, causing extreme delays for all regular shipping providers. For the time being, all live animal shipments will be conducted through Reptile Express, a specialized shipping service which guarantees delivery times and live arrival. Since my shopping cart application is not equipped to live estimate this company’s shipping rates, you will need to contact me to obtain a personalized quote. Thank you for your understanding!

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Shipping, DOA and refund policies

Live animal shipping

I ship live animals to all Canadian provinces where Canada Post’s Xpresspost and/or Priority services are available. Note that, as per Canada Post’s regulations, live animals can only be shipped from April 1st to October 31st. Additionally, I cannot ship axolotls to provinces where axolotls are illegal to own (i.e. BC and PEI).

DOA policy

In case of death on arrival, please send pictures within two hours of delivery and I will send a replacement at no charge. In case of live eggs shipping, hatch rate is not guaranteed.


Unopened dry food items may be returned for refund within 30 days of delivery. Please include your invoice number. Live and frozen food sales are final.

Other items may be returned for refund within 30 days of delivery as long as they are still in their original condition. Please include your invoice number.